Forum Country Category..

[RichardGv]

I was actually thinking about branching the Customer Support (and Customer Support only) forum into languages, starting with Chinese, since we seem to have a lot of Chinese-speaking users who are probably migrating elsewhere for support. Maybe RichardGv and, I dont know, khy maybe could moderate it and answer questions.
What do you guys think?

If a Chinese user can contribute to the community by posting English posts, he should be able to post support requests in English, and comprehend our English replies. If a Chinese user decides to leave NiftyHost due to a language problem, he usually won't contribute much to NiftyHost when posting (in English) even if he stays at the forum.

Chinese support is quite an important factor for a Chinese person to choose his hosting service provider, so surely introducing Chinese support will attract far more Chinese users. But honestly, I doubt whether it's a good idea to attract Chinese users. To state the fact in a rather mild way, not many Chinese users have the habit of posting high-quality/constructive posts. (The reason behind this is in Chinese forums, most users just spam the forum with insanely short replies and threads that almost never makes sense. It's already some sort of "tradition" in Chinese forums. They consider spamming a game, and there are even several customary "missions" developed, such as what we call "Fanye", which essentially means, continuously post senseless replies until a page of the thread is filled.) On another forum I moderate (well, you know what it is, Zack), approximately 30% of all spammers I banned came from China. Attracting more Chinese users may result in dramatic increase of spam posts, spam users, and ToS violators.

Still, it's you who is supposed to make the final decision.