Can't download!

[nobody]

For Windows:
Please open the command prompt (Start menu -> RUN -> enter "cmd" and press run).

For Linux:
Open a terminal window (however your GUI handles this)

Enter:

ftp
open 72.55.147.241
(then answer prompted questions)

The above should look [about] like this:

ftp> open 72.55.147.241
Connected to 72.55.147.241.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 18 of 300 allowed.
220-Local time is now 06:54. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
User (yourdomainname.com:(none)): [your cpanel username]
331 User cpanelusername OK. Password required
Password: [your cpanel password]
230 OK. Current restricted directory is /
ftp>

*use the IP address as this will not use DNS at all (to rule out any DNS issue here).

Please then send a screen shot or copy and paste any/all output here. This will test the most basic ability to connect to FTP.

If you do not get any of the output and "ftp>" appears again, please provide a traceroute as stated above by richard. (ps. for windows the command is tracert)