Can't download!

[rowebil]

Could you send me your login credentials in a pm?
Thanks in advance.

You can do that in WHM, you know.

Just sign in to his account on WHM, just add a user and try it. :P

I think you can also login to his FTP account, online by going to his cPanel.

You can do all of that without knowing his login credentials. :)

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Is it possible that your ISP is blocking those ports for any reason? Are you behind a firewall?

Less likely. It's odd for a host to block FTP. Maybe blocking the ability for him to accept FTP incoming connections, but we use FTP all over - so I think he should be able to connect.

Maybe a firewall is blocking it.

Just seems odd. Haven't really heard of this issue. I thought FTP:21 was a safe protocol.