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+--- Thread: [SOLVED] [SOLV'D] A Formal Complaint (/thread-219.html)
[SOLVED] [SOLV'D] A Formal Complaint - Andrewx - 05-14-2010
Hello,
I have just noticed that my website, andrewx.n1fty.com no longer exists, nor do any accounts associated with it (excluding this forum account). I bring my complaint due to the nature of this deletion, without notice or reason. I also have concluded that this was most likely NO ACCIDENT. It is my strong request that a full assessment on this situation is made thoroughly, accurately, and quickly to insure no further mistakes will be made in this situation. After such assessment is made, I would like full restoration of my service account AS SOON AS POSSIBLE. I would also like you to note, that I am very unhappy with Niftyhost and believe that this complaint could and should contain many offensive statements towards this host, however I have refrained from such action. Keeping all this in mind, I would like this fixed and restored AS SOON AS POSSIBLE.
Sincerely,
Andrew.
[SOLV'D] A Formal Complaint - Lance - 05-14-2010
This has to be an accident, We would NEVER delete or suspend any account without notice or warning. What I've concluded is that it was a mistake made by Zack or a error in cPanel. I’ve done all i can to help the rest up to Zack. Once again I'm very sorry that you have to go through all this.
[SOLV'D] A Formal Complaint - Lance - 05-14-2010
Andrew,
After talking to Zack i found out your account was removed during an account cleanup because the main page contained a broken THT order form. It had been suspended for several days prior to termination. We apologize for any inconvenience this may have caused. You can sign up under a new username if you feel so inclined.
[SOLV'D] A Formal Complaint - Matt - 05-14-2010
Great job to Lance for taking on this problem so quickly. Andrew, please do not be alarmed. I like, however, how you did not lose your temper throughout the complaint.